Students’ Satisfaction Towards the Foods and Beverages Services of Canteen and Cafe at Mukah Polytechnic

Muhammad Najib Mohd Amin; Venicesa Pungek Thomas; Abigail Robreth; Brittany Clare Payong Andam

Authors

Muhammad Najib Mohd Amin Commerce Department, Politeknik Mukah, KM 7.5 Jalan Oya, 96400 Mukah, Sarawak, Malaysia
Venicesa Pungek Thomas Commerce Department, Politeknik Mukah, KM 7.5 Jalan Oya, 96400 Mukah, Sarawak, Malaysia
Abigail Robreth Commerce Department, Politeknik Mukah, KM 7.5 Jalan Oya, 96400 Mukah, Sarawak, Malaysia
Brittany Clare Payong Andam Commerce Department, Politeknik Mukah, KM 7.5 Jalan Oya, 96400 Mukah, Sarawak, Malaysia

Keywords:

Satisfaction, food and beverages services, cleanliness, price, time, quality of services

Abstract

This study was carried out to examine the level of student’s satisfaction towards the food and beverages services provided by the canteen and cafe within the Mukah Polytechnic area. This study is important because the students' level of dependence is very high on canteen and cafe. This is because, canteen and cafe are the main places that will be visited by students to get daily food. The assessment of the level of student’s satisfaction is tested by variables such as cleanliness, price, time and quality of service offered by canteen and cafe. This study was conducted by distributing questionnaires to 322 respondents who were students from each academic department at Mukah Polytechnic, Sarawak. From the research conducted, the level of students' satisfaction with the food service in canteen and cafe is high. However, for the price variable, it gets the lowest mean with a medium level of satisfaction. The study we conducted will be the hope of the students to provide a scientific response to the management and the Student Representative Council (MPP) of Mukah Polytechnic regarding the services level of canteen and cafe that the students are receiving.