Usability and User Satisfaction Evaluation on JTMK Project Selection System by Single Blind Method using System Usability Scale and Net Promoter Score

Abstract

The continuous growth of technology gives a positive impact to the society in many aspects such as data management and education. Final Year Project / Integrated Project is a compulsory subject for students to graduate. The supervisor is required to select potential supervisees and guide them based on the given period of time. Therefore, JTMK Project Selection System by implementing single blind method is designed and developed in previous research study with the aim to facilitate the selection of potential supervisees based on the proposal report. A comprehensive evaluation is required to evaluate the usability related to the usability (acceptable / not acceptable) of the system and to identify the user satisfaction using this system. This research study implements System Usability Scale (SUS) to evaluate the system usability and Net Promoter Score to identify the user (supervisor) satisfaction. The results of SUS indicate that the system is good and acceptable (SUS Score = 73.25). The result of NPS is 80% shows that, the supervisors are satisfied with the system functionality. Future work is to study the perceived usefulness and ease of use of the system among supervisors by implementing the Technology Acceptance Modal.